Support

Nymo needs permission to read your address book. Open the iOS Settings app, find Nymo, tap Contacts, and choose full access. If you granted limited access, Nymo will only see the contacts you selected.

Every edit Nymo makes is recorded in a change journal on your iPhone. Open the app’s history and you can undo any nickname it added. Changes sync back through whatever contact accounts you already use (iCloud, Google, Microsoft), so the undo appears on your other devices too.

Yes — nothing is written to a contact until you approve it, and you can edit a suggested nickname before accepting it. If a translation is consistently wrong, we’d love to hear about it by email so we can improve it.

Duplicate detection is a suggestion, never automatic. Simply skip the group and Nymo won’t merge or delete anything. The optional “Get AI opinion” button is there for exactly these borderline cases.

No. Everything except contact display names stays on your iPhone, and names are only sent when you explicitly start a translation or ask for a duplicate opinion — nothing is ever stored on our servers. The full details are in the privacy policy.

Delete the app. Nymo keeps its cache and change journal only in the app’s private storage on your device, and our servers store nothing — so removing the app removes everything. Note that nicknames you already approved are part of your own address book and stay there unless you undo them first.

Both features need an internet connection, since the selected names are translated by the Nymo service. Check that you’re online and try again; if it still fails after a few minutes, it may be a temporary outage on our side — email us and we’ll look into it.